Shipping & Delivery

At Love Pet Now, we strive to provide you with the best shopping experience possible. This includes ensuring that your orders are shipped promptly and delivered to you in excellent condition. Below, you will find detailed information about our shipping and delivery policies.

Processing Time

  • Order Processing: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Custom Orders: For custom or personalized items, please allow additional time (3-8 business days) for production. Specific timelines for custom orders will be provided at the time of purchase.

Shipping Rates and Delivery Estimates

  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. Rates vary based on the shipping method selected and the destination of your order.
  • Delivery Estimates:
    • Standard Shipping: 8-15 business days
    • DHL Shipping: 3-6 business days

Please note that delivery estimates are provided by the carrier and are not guaranteed. Actual delivery times may vary due to factors beyond our control, such as weather conditions and carrier delays.

Shipping Carriers

We partner with reputable carriers to ensure your orders are delivered safely and on time. Our primary shipping carriers include:

  • USPS
  • UPS
  • SF
  • DHL

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier’s website.

International Shipping

  • Availability: We currently offer international shipping to a select number of countries. If your country is not listed at checkout, please contact our customer service team for assistance.
  • Customs and Duties: International orders may be subject to import duties and taxes, which are levied once the shipment reaches your country. You are responsible for any such charges. Please check with your local customs office for more information.

Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. boxes. Please provide a physical address for delivery.
  • Restricted Items: Certain items may be restricted or prohibited from shipping to specific destinations. If your order contains such items, we will contact you to make alternative arrangements.

Damaged or Lost Packages

  • Damaged Packages: If your order arrives damaged, please contact us immediately at support@lovepetnow.com with your order number and a photo of the damaged item. We will work with you to resolve the issue promptly.
  • Lost Packages: If you believe your package is lost, please contact the carrier directly using the tracking number provided. If the carrier is unable to locate your package, please reach out to our customer service team for further assistance.

Changes to Shipping Policy

We reserve the right to update or modify our shipping policy at any time. Any changes will be posted on this page. Please review this page periodically for the latest information on our shipping practices.

Contact Us

If you have any questions or concerns about our shipping and delivery policies, please contact us:

Thank you for choosing Love Pet Now. We appreciate your business and look forward to serving you!